Shipping & Returns

Shipping

We use a carrier to ship our products or we can arrange for customers to pick up orders by appointment.

All our prices are FOB Ottawa. Shipping is charged at cost depending on the shipping method and the location in Canada. We charge our customers only what the carrier charges us for shipping, fuel surcharge and any accessorial charges such as residential delivery or use of truck tailgate.

 When you begin the checkout process you may then select whatever method you prefer. The on line store has been set up to calculate shipping on an individual package rate using FedEx or Purolator Ground and truck delivery via Day & Ross Transport. For multiple rolls of fencing or kits we can sometimes get better shipping rates from trucking companies.We have included the latest trucking company carriage rates in our shipping options.Note that shipment to a residential address attracts a surcharge which has been factored into the rate tables. To qualify for business to business rates you must include a business name in the delivery address or state that the deliver address is a farm address.

All these tables on the store are best estimates and actual shipping charges vary weekly with fuel surcharges plus delivery location. If a customer is close to a major trucking depot then we can arrange for depot pickup which is cheaper.

 If you want to take advantage of possible lower shipping costs please either call us or e-mail us and we will provide you with a shipping quote for your actual order.

Rural areas and islands attract higher shipping charges you probably know this yourself from past experience whine ordering goods. If this is the case please contact us and request a detailed quote for what you require and we will work out the lowest possible shipping charge for you.

Returns

Deer Fence Canada Inc is confident that you will be highly satisfied with our products, accessories and tools.

If for any reason you are not completely satisfied, we will accept unused material in original packaging at anytime within 30 days of original shipment. Returns made after 30 days may be subject to a 20% restocking charge to cover no recoverable credit card fees and other expenses.

Customers who return products will be required to pay for all shipping charges and these will be deducted from any refunds for materials. Shipping charges include the initial delivery charge and the return shipping charge.

Please Note: Fence posts and Sleeves are not returnable.

Electrical items with a manufacturers warranty may require the item to be returned to an address in the USA. This can be difficult and time consuming. Please contact us before you engage in this route and we will do our very best to help you with the process or if possible give you a Canadian address for the return.

Upon receipt of returned products, customers will be credited the purchase price less shipping charges and any restocking charges that may apply.

Please contact Customer Service prior to return of any items. see contact page.